Privacy Policy

We collect information you provide directly to us when you: • Request a quote or use our contact form — name, email address, phone number, and details about your pet and transport requirements. • Use our WhatsApp chat widget — your WhatsApp number and messages. • Visit our website — we may collect standard server log data such as your IP address, browser type, and pages visited (via analytics services).

We use your personal information to: • Respond to your enquiries and provide you with a quote. • Arrange and manage pet transport services on your behalf. • Send you relevant service updates or follow-up communications related to your booking. • Improve our website and services. We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent.

We process your personal information on the following lawful grounds: • Consent — when you submit a form or initiate contact with us. • Contractual necessity — when we need to process your information to provide transport services you have requested. • Legitimate interests — to improve our services and communicate relevant information.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry data is typically retained for 24 months. You may request deletion of your data at any time.

You have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Request deletion of your personal information (subject to legal obligations). • Object to the processing of your personal information. • Lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us at info@blueridgepettransport.co.za.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site. You can control cookie settings through your browser preferences. We may use Google Analytics or similar tools to gather aggregated, anonymised traffic data.

We may use Google Ads to promote our services. Google may use cookies to show our ads on websites across the internet based on your prior visits to our site. You can opt out of personalised advertising by visiting Google's Ad Settings at adssettings.google.com.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All form submissions are transmitted securely over HTTPS.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Blue Ridge Pet Transport Email: info@blueridgepettransport.co.za Phone: +27 74 562 2508